Terms & Conditions



Website Use

The use of this website is subject to the following terms of use:

Everyone is welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by our Privacy Policy and the following terms and conditions of use, which together govern the Company relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without prior notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the third party websites or the companies themselves. We have no responsibility for the content of the linked websites.



Gift Cards and Discounts

These conditions apply to use of our Gift Cards, issued by Metamorphosis Ltd and purchase or use of our gift cards means that you accept these conditions. If you let another person use your gift card, you must tell them that they will be bound by these conditions.

The gift card may only be used to purchase goods or services at the Metamorphosis clinic from which the gift card was purchased. We may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.

Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card and are not legal tender, account cards, credit or debit cards or securities. Anyone holding the gift card can use its value to make purchases, so your gift card should be kept secure.

If your gift card is lost or stolen, immediately report this to Metamorphosis Ltd using hello@themetamorphosis.co.uk email address. We may be able to stop gift card value being used but we take no responsibility and are not liable for any loss suffered by you because of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card at our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of Metamorphosis Ltd.

Metamorphosis Ltd will on occasion run discounts that can be applied to any purchase under family and friends banner. The discounts will be clearly marked differently to our standard gift cards.

Metamorphosis Gift Cards expire 12 months from the date of purchase.


Cancellation Policy

Metamorphosis Ltd requires 48 hours’ notice to reschedule or cancel all appointments. This is due to a high number of our clients failing to notify us with sufficient notice. All appointment slots throughout our clinic are in high demand.

If less than 48 hour’s notices are given, Metamorphosis Ltd will regrettably result in a deduction of the £20 charge against your account. Booking deposits are required for all facial treatments booked at our clinic.


Marketing Content

Metamorphosis Ltd would like to collect and process:

(a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it. None of our marketing materials will ever contain your sensitive data.

If chosen to participate in any of our campaigns you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by Metamorphosis Ltd both now and in the future.

By signing the release, you agree that we may use the material for promotional and informational purposes. You therefore grant us the right to use the material on our websites and in publications for use in our clinic and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc. You also grant us the right to disclose the material to third parties and media.

You understand Metamorphosis Ltd may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge Metamorphosis Ltd, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.


Treatments & Packages

When purchasing a course of treatments, you will avail of a special discounted rate. Payment Plan and pay per treatment options are available.

Clients at the point of booking must clearly express their need to book individual treatment or a package which will be reconfirmed upon arrival at each appointment. Bookings must be made for all laser hair removal treatments and they must be booked in advance. Payment must be made in advance. Photo ID may be requested. No reduction in price is available where treatments have been removed from the package.


Family & Friend Program (‘the Program’) 

Under the Metamorphosis Ltd Family & Friend Program, clients of Metamorphosis Ltd (the Advocate) who has purchased a course/service or products are invited to earn Referral Discounts by inviting Referees (as described below) to purchase a course/service or products with Metamorphosis Ltd. The following Terms & Conditions apply to the Advocate and Referees (together referred to the as ‘the Participants’) participating in the Metamorphosis Ltd Family & Friend Program.

Metamorphosis Ltd may suspend, terminate or change the terms and requirements of the Program Terms at any time and for any reason. A Referral Discount (in the form of available credit) already earned in accordance with the program Terms before such change, suspension or termination, will be honoured.

Information about the Referee:

By taking part in the Program, the Referee acknowledges that Metamorphosis Ltd may at its sole discretion, share the Referee’s first name, and the status of the eligible purchase in the Advocates user account setting to inform the Advocate about the status of the earned Referral Discount. Metamorphosis Ltd will not share the specific course/service/product purchased. If you do not want the Advocate to receive the information about you, please do not finalise the purchase/booking. Your participation in the Metamorphosis Ltd Family & Friends Program will be stopped.



The Advocate must be an existing customer of Metamorphosis Ltd and the Referee must be a new customer to Metamorphosis Ltd to avail of the Metamorphosis Ltd Family & Friend Program. Referee must spend the minimum first purchase amount of £100 communicated to the Referee to be eligible for the offer.


Referral Discount

Advocates and Referees must at all times be different persons.

A purchase is considered an “Eligible Purchase” when it has been made by the Referee and the total cost of the purchase is equal or greater than the minimum spend of £100 communicated to the Referee. Metamorphosis Ltd will only recognize one Eligible Purchase per Referee to count for Referral Discount.

Each Referee may only make use of one Eligible Purchase, regardless if the Referee received or had access to separate referrals from different or other Advocates.

Metamorphosis Ltd will, if it has determined in its sole discretion, that the Advocate and Referee have complied with and fulfilled the Program Terms, confirm that the Advocate and the Referee have earned the discount as described in the invitation to participate in the Program.

Referral Discount not redeemed within 12 months after it’s confirmation by Metamorphosis Ltd will automatically expire. The Referral Discount cannot be transferred, exchanged for any cash or money or sold.

Referral Discount earned from the Program is valid for all referrals  that have been confirmed after May 2021 only. Referral Discount does not apply to any other referrals before this time.

Metamorphosis Ltd retains the right to, at its sole discretion, review the compliance with the Program Terms. We retains the right to investigate the participation in the Program for any fraudulent activities and take any measures to end them. These measures may comprise, that Metamorphosis Ltd at its own discretion cancels an Eligible Purchase. Referral earned through fraudulent activities and activities in violation of these Terms will be null and void and repayment may be requested by Metamorphosis Ltd.

Metamorphosis Ltd may suspend, terminate or change the terms and requirements of the Program Terms at any time and for any reason. If any provision of these Terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.


Cancellations and Refunds

Treatments/services offered by us are not transferable to other individuals or clinics. We require at least 48 hours’ notice to be given for any appointment cancellation. In the case of pre-paid treatments, the full cost of treatment will be forfeited. If you pre-pay for treatments in full you will avail of a discounted price. There is no refund on pre-pays and they are not transferable to other individuals.

All items & purchases are non-refundable. This does not affect your statutory rights.


Payment Methods

Metamorphosis Ltd accepts Cash, Visa, Visa Debit, Mastercard, Metamorphosis Ltd Gift Cards. We do not accept American Express as a form of a payment and we don’t offer finance plans.







Changes will be incorporated on this page. The last update was September 2021. Please review it periodically.