It addresses information provided to us when:
- visiting our site (IP address, location)
- consulting in connection with our services or services provided by us
- subscribing to our newsletter, email updates or other marketing activities
Regarding information we receive from other sources; we work closely with third parties (strategic business partners, sub-contractors in technical services, media companies, analytics providers, search information providers, accountancy and legal companies, credit reference agencies) and may receive information about you from them. We may also receive information about you from other websites we operate or other services we provide.
Given the nature of the services we offer, it is extremely unlikely that we will require to collect any sensitive data about you. We also have no intention to collect any sensitive data about you via our website to include racial or ethnic origin, political opinions, religious/philosophical beliefs, genetic or biometric data, health/mental wellbeing or sexual orientation. If we do require to process such sensitive data to provide services to you, we will notify you in advance and will request your express consent in writing to process such sensitive data.
Use of personal information
We will only process your data in line with data protection legislation. For residents of the UK & EU, our bases for lawful processing under the GDPR are:
- we have your consent
In specific situations, we will collect and process your information with your consent. We will always make it clear to you what you are consenting to and what information is necessary for which services; for example:
- when you tick a box to subscribe to email newsletters
- it is necessary for performance of a contract to which you are a party or to take steps at your request prior to entering into such contract
In certain circumstances, we need your information to carry out our contractual obligations. If you commission or request a quote for products or services, we will use your personal data to compile the quote and fulfil or commence the contract.
- it is necessary for our compliance with a legal obligation or it is in the public interest
If we are required to by law, we may need to collect and process your information. By law we are required to keep accounting records for six years after end of the year in which the last transaction occurred. This means that we will be required to keep some basic client details for that purpose even although our relationship with you may be at an end. Also, we will pass on the details of people involved in fraud or other criminal activity affecting the Company to the relevant authorities
- it is necessary to protect your vital interests;
We will only retain your personal information for as long as is necessary in line with the purposes for which it was originally requested or collected or where we are required to do so for some legal or reporting purpose.
Sharing personal information with third parties
We may share your personal information with our partners, affiliates and suppliers and other third-party providers who are performing services for the Company. The third-party service providers cooperating with us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. We do not sell, trade or rent your personal information with third parties. All third parties with whom we share your data are required to protect your personal data, treat it confidentially and to process it in accordance with the law. We may combine the information about you which we receive from other sources with the information you give to us and the information we collect about you, for the same purposes as set out above.
We fully cooperate with government and law enforcement officials and comply with the law. We will disclose any information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. If we are required to provide your personal information to third parties as part of a legal process, we will take reasonable steps to notify you.
Use of non-personal information
Transfer of personal data abroad
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features in line with the standards set out by GDPR to try to prevent unauthorised access.
Where possible the information you provide us with will be held within the European Economic Area (“EEA”) or within the UK.
Storage & protection
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We have robust procedures for dealing with breaches including incident reporting and notifying the national supervisory or data protection authorities, and where appropriate you, of any breaches, the consequences of the same and the remedial action taken. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our services, you acknowledge that you understand and agree to assume these risks.
Marketing & maintenance communication
We may provide you with information which we think you may find interesting via our newsletters, updates, competitions, seminars and other events. You can choose to restrict the collection or use of your personal information for this purpose. You can ask us to change your preference for receiving such communications, including legal updates and newsletters at any time.
We will send you announcements on occasions when it is necessary to do so which are not promotional in nature. For example, when our website is temporarily offline for maintenance, or a new enhancement is released, which will affect the way you use our services. You may not opt-out of these communications, which are not promotional in nature.
Merger or acquisition
- Necessary cookies– these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies– these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms, so you don’t have to re-enter this information next time when commenting.
- Analytics cookies– these cookies are used to track the use and performance of our website and services.
Or by writing to:
GDPR Compliance Officer
1022 Dumbarton Road
Glasgow G14 9UL
Changes will be incorporated on this page. The last update was September 2021. Please review it periodically.